Jean Carlo boasts over 15 years of expertise in sales, marketing, and business management, spanning both large corporations and startup ventures. Holding a degree in Microbial Biology from the University of California, Berkeley, he has made significant strides in Renewable Energy and Genetic Engineering. Jean Carlo's career took a notable turn when he applied his decade-plus experience towards aiding government and corporate pension plans. He played a critical role in addressing overpayments triggered by the 2011 DMF access reassessment, implementing improved pension management strategies for enhanced data handling. His innovative spirit and aptitude for technology led him to a transformative role at MaestroQA within the customer service sphere. Here, Jean Carlo was instrumental in enabling organizations to unlock the full potential of their customer interaction data through AI technology, translating complex datasets into actionable insights. Recently, he returned to the pension sector, equipped with cutting-edge technological solutions and fresh ideas to further refine data management practices, and mitigate risks, marking a new chapter in his commitment to driving operational excellence and customer satisfaction.